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Privacy Policy

As a leading provider of electronic communication tools that use the WWW to share information, Infoxchange Australia (IXA) recognises the importance of protecting the privacy of all individual users of its systems and services and protecting the security of information held on clients

Security of communications and transactions over the Internet is of prime concern for IXA, and strenuous efforts are made to protect the privacy of all information provided by users of IXA web sites, subscribers to IXA Infocasts, registrants for all managed Intranets and users of IXA ISP services.

The present privacy statement discloses the privacy practices in relation to all applications and services developed and maintained by IXA.

Information Collection & Use

IXA does not collect any personal information from a visitor to its site unless that visitor explicitly and intentionally provides it.

Registration & Ordering

In order to gain full benefits from IXA websites and applications users are required to register. During registration, users are required to give their contact information (such as name, email address, mailing address and phone number). IXA may also collect demographic information (such as job title and responsibilities, organisation information and professional certification). For internal purposes, this information is used to communicate with users and provide requested services, and, for website visitors, to provide a more personal experience on IXA sites. IXA uses aggregate demographic information about its audience to improve its service, for marketing purposes and/or industry reporting purposes.

For services that require payment (such as Green PC), IXA also collects credit card information ( account name, number and expiration date), which is used for billing purposes only and is not otherwise shared.


If users wish to subscribe to IXA email Infocasts, they are asked for email contact information. This information is used for the sole purpose of sending the information requested. This is an automated process. Recipients of IXA newsletters can unsubscribe using the instructions listed at the end of the email newsletter.

Online Forms

From time to time IXA may invite users to provide information via online forms. Participation in these surveys is completely voluntary and the user therefore has a choice whether to disclose requested information (such as name and mailing address) and demographic information (such as postcode or job title).

Communications with IXA

IXA has features that allow users to submit information such as help forms. Requests for service, support or information may be forwarded as needed to best respond to a specific request. IXA may retain for its internal administrative purposes and to help it improve its services any emails and other information sent to it. This information is not provided to any outside organisation.

In order to best serve its users, IXA may send updates that contain important information about its sites and services. For example, new members are sent a welcoming message, and verification of password and username for password-protected sites. IXA may also communicate with a user to provide requested services and for account-related issues via email, phone, fax or regular mail.

Statistical Information

IXA computers automatically collect statistics about visits to its site. This information does not include personal information but only information about the visit. IXA may collect statistics such as how many people visit its site, users' IP addresses, which pages people visit, from which domains visitors come and which browsers people use. These statistics are used for aggregation purposes onlyand to help improve the performance of IXA services.

IXA uses "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on the site. If users reject the cookies, they may be limited in the use of some areas of the site.

Information on each browser's handling of cookies can be found at their respective websites:

Microsoft Internet Explorer

Mozilla Firefox

Demographic information supplied by a subscriber at registration may be combined with site usage data to provide general profiles, in aggregate non-personally identifiable form, about users and their preferences in the content of the site. This composite information may be used in advertising and may be shared with partners, current and prospective, to help them better understand IXA services.

With Whom Information is Shared

Personally identifiable information is not shared with other companies or organisations, apart from those with whom we have partnership agreements in providing our productsor services, and which agree to use it only for that purpose and to keep the information secure and confidential. IXA will disclose information it maintains when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when IXA has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) IXA rights or property.

IXA may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but will not include personal information.

Corrections / Updating Personal Information

If a user's personally identifiable information changes (such as phone number), or if a user no longer requires products orservices, IXA provides a way to correct or update that user's personal data. The user should contact User Support for the applicable product or service.


IXA supports secure online transactions using secure server technology or Secure Socket Layer (SSL). The secure server technology used in IXA applications that require information to be provided about clients encrypts personal information before it is transmitted over the Internet. That means information such as name and address is protected in a secret code during transmission. This technology works best when the store site is viewed using a browser that supports secure server technology.

In addition, access to all of users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, an account officer or a User Support Officer) are granted access to personally identifiable information.

Finally, the servers on which IXA stores personally identifiable information are kept in a secure environment and are monitored twenty-four hours a day, seven days a week.
Infoxchange Australia is a trusted Thawte ISP partner.


IXA web sites contain links to other sites. IXA is not responsible for the privacy practices or content of such other sites. IXA encourages its users to be aware when they leave its site and to read the privacy statements of each web site they choose to visit.
Notification & Changes

If IXA privacy policy is changed, those changes will be posted on this page so that users are aware of what information is collected, how it is usedand under what circumstances, if any, it is disclosed. Users should check this policy frequently to keep abreast of any changes.

For questions about this privacy statement, the practices of this site or any related dealings with Infoxchange Australia, please contact: [email protected].