Infoxchange is a not-for-profit social enterprise that has delivered technology for social justice for nearly 30 years. With over 130 staff across Australia and New Zealand we tackle the biggest social challenges through the smart and creative use of technology.We work with community, government and corporate partners to solve family violence, homelessness, mental health and issues facing people with disabilities, the elderly, Aboriginal, Torres Strait Islander, Maori and Pasifika communities.
Our products and services are used by 8,800 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide case management and service coordination systems to IT services and advice for individual organisations. Our community programs focus on digital inclusion – using technology to improve the lives of people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.
In November 2018, Infoxchange joined forces with Connecting Up to create Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
Ask Izzy was developed by Infoxchange in partnership with Google, REA Group and News Corp Australia, and since launching in early 2016 has had more than 1 million searches for help. As the UI / UX Designer at Infoxchange, you'll make a real impact on the lives of people across Australia through our award winning mobile website, Ask Izzy.
As the UI/UX Designer, you will play a leading role in shaping the look and feel of the Ask Izzy Voice Assistant (funded by the Telstra Foundation, to be delivered with support from Versa) to provide a more conversational, personalised way for young people at risk of or experiencing homelessness to connect to services. We have co-designed a prototype of the assistant with help from young people, and are now embarking on the product build to be complete in 2020.
» Gather and evaluate user requirements, in collaboration with product managers
» Collaborate with product managers, conduct user research and usability testing to validate and inform design decisions.
» Illustrate design ideas using wireframes, storyboards, process flows and sitemaps
» Design functional and polished user interface elements and interactions
» Work closely with our in-house development team to deliver quality work
» Co-ordinate co-design and/or user experience workshops and interviews, and transcribing requirements and user stories to inform product development.
» Support the delivery of the key digital products within the Social Innovation and Digital Inclusion team
» Work with consultant designers/agencies and Infoxchange’s software developers and testers
You will have:
» Proven work experience as a UI/UX Designer or similar role
» A portfolio of design projects
» Knowledge of wireframe and visualisation tools and codesign and/or user experience research
» Experience in supporting the delivery of digital products
» Excellent written and verbal communication skills
» Experience developing presentations or reports to communicate research and ideas.
» A strong commitment to improving opportunities for disadvantaged communities and individuals.
» A passion for user first approach in design.
» Strong organisational skills including the ability to work on concurrent projects to tight time deadlines
» A strong interest in new and emerging technologies.
We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think on-site massages, fresh fruit, yearly flu shots and yummy snacks). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.
If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply' button. Please ensure you address the key selection criteria (in the attached position description) in your submission by the closing date of 20th February.
Job position description