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Client Service Manager - Disability Support

  • Ensure our clients are getting the service they need to live the life they want!
  • Flexible working including accrued days off - take a long weekend a month!
  • Salary Packaging options available that can increase your take-home pay
Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We're one of the largest providers of support services to people living with spinal cord damage and other physical disabilities in Australia.

Our Personal Support & Home Care Services team is moving through an exciting period of change as we prepare for transformations in our organisation and our industry. Our team of over 700 workers provide in-home support to our clients across Queensland, and we're currently looking for exceptional Client Service Managers to help us make a difference every day.  This is a permanent full-time position.
  
What will I do?

In this busy, relationship-focussed role, you will coordinate service to a range of clients throughout South East Queensland. These clients all have individual needs ranging from domestic supports to personal care needs and you will be responsible for ensuring all clients are getting great service, when they need it, how they need it, so that they can live the life that they want to.

This means that you'll:

  • manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients
  • ensure we're maximising our clients' funding and budgets through monitoring client service hours, reducing overtime costs, agency usage and staff turnover
  • partner, collaborate and negotiate with clients and other stakeholders to deliver appropriate and sustainable service
  • source and coordinate resources to ensure timely and appropriate client service delivery
  • develop and renew service agreements, including costing services to ensure they fit within the funding available
  • manage teams of Support Workers across our region working out in the community and in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector!

Our successful Client Service Managers are expert relationship-builders from a variety of backgrounds and specialisations. 

Basically, we're looking for someone who can:

  • coordinate, monitor and develop services to people within a community setting
  • manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes
  • supervise, develop and mentor staff
  • lead well - this is different from supervision, we're looking for a real leader, someone who can engage, inspire and support our workers to be the best!
  • communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our clients families
  • build great relationships and be an ambassador for our organisation and our clients!

Why do I want to work at Spinal Life Australia?

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:

  • Ongoing training and development - we say it because we actually do it. Attend regular skills days and conferences and join our emerging leaders program!
  • Salary packaging arrangements that can increase your take-home pay.
  • Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
  • Working in a team where your expertise is recognised and your contribution truly valued. We have BBQ's, big team meetings and regular round tables where we celebrate our successes!
  • Convenient Woolloongabba location close to public transport, parking, and some really good coffee shops!

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We're one of the largest providers of support services to people living with spinal cord damage and other physical disabilities in Australia.

Our Personal Support & Home Care Services team is moving through an exciting period of change as we prepare for transformations in our organisation and our industry. Our team of over 700 workers provide in-home support to our clients across Queensland, and we're currently looking for exceptional Client Service Managers to help us make a difference every day.  This is a permanent full-time position.
  
What will I do?

In this busy, relationship-focussed role, you will coordinate service to a range of clients throughout South East Queensland. These clients all have individual needs ranging from domestic supports to personal care needs and you will be responsible for ensuring all clients are getting great service, when they need it, how they need it, so that they can live the life that they want to.

This means that you'll:

  • manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients
  • ensure we're maximising our clients' funding and budgets through monitoring client service hours, reducing overtime costs, agency usage and staff turnover
  • partner, collaborate and negotiate with clients and other stakeholders to deliver appropriate and sustainable service
  • source and coordinate resources to ensure timely and appropriate client service delivery
  • develop and renew service agreements, including costing services to ensure they fit within the funding available
  • manage teams of Support Workers across our region working out in the community and in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector!

Our successful Client Service Managers are expert relationship-builders from a variety of backgrounds and specialisations. 

Basically, we're looking for someone who can:

  • coordinate, monitor and develop services to people within a community setting
  • manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes
  • supervise, develop and mentor staff
  • lead well - this is different from supervision, we're looking for a real leader, someone who can engage, inspire and support our workers to be the best!
  • communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our clients families
  • build great relationships and be an ambassador for our organisation and our clients!

Why do I want to work at Spinal Life Australia?

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:

  • Ongoing training and development - we say it because we actually do it. Attend regular skills days and conferences and join our emerging leaders program!
  • Attractive salary Level 4 under SCHADSI award. 
  • Salary packaging arrangements that can increase your take-home pay.
  • Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
  • Working in a team where your expertise is recognised and your contribution truly valued. We have BBQ's, big team meetings and regular round tables where we celebrate our successes!
  • Convenient Woolloongabba location close to public transport, parking, and some really good coffee shops!

Salary range for this position: $73,674 - $78,590 + Superannuation