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Adults and Older Adults Key Worker

Adults and Older Adults Key Worker

(Fixed-Term, Full Time)

Enjoy the benefits of working with a growing organisation offering career development, flexibility and an attractive annual salary package up to $85,000 (including leave loading and superannuation).

The Role:

VincentCare Victoria is seeking an appropriately-qualified person to take on the position of Adults and Older Adults Key Worker.  The Adults and Older Adults Key Worker is a role within a transdisciplinary team of professionals who support clients who are at risk of experiencing homelessness.  . The Adults and Older Adults Key Worker provides case management to clients from a person-centred and trauma-informed approach. 

The role of the Adults and Older Adults Key Worker is to work with clients to assess their needs and aspirations, and to work collaboratively to develop an Integrated Case Plan.  The Adults and Older Adults Key Worker will provide a broad coaching and mentoring role, as well as utilising motivational interviewing techniques when working with clients.  The program utilises the Outcomes Star tool to engage and work with clients. 

The role has a specific dedication and expertise in working with adults, with a particular focus in working with older members of the community.  This role requires an in-depth knowledge of the issues experienced by adults at risk of or currently experiencing housing distress.  This position also requires an understanding or familiarisation of the aged care system as well as allied health and ageing services.  The role also requires the ability to work in partnership with other organisations and to provide a comprehensive and tailored response to meet the individual’s needs.  The role works closely with the Adults Health Pathways Worker.

VincentCare Victoria:

VincentCare Victoria is an award winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Northern Community Hub provides integrated services in the community housing sector, along with family violence services, case management services and youth outreach services.

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

Selection Criteria:

  • Well developed understanding of the issues and needs facing adults who have or are currently experiencing homelessness, including AOD, mental health, disability, family violence, trauma and legal issues;
  • Demonstrated ability to contribute to and generate innovative service responses to clients experiencing housing distress or homelessness;
  • Demonstrated ability to work from a rights and strengths based, trauma informed person centred approach that enshrines and promotes self-determination and flexibility;
  • Demonstrated capacity to interact with others with sensitivity and diplomacy and to build effective relationships with colleagues, clients and other service providers;
  • Knowledge of and commitment to a workplace culture that promotes self care, resilience and reflective practice;
  • Highly developed verbal, non-verbal and written communication skills with a high degree of emotional intelligence and well developed interpersonal skills;
  • A positive approach to work and a capacity to recognise and deal appropriately with challenging situations, including the ability to manage multiple tasks in a busy and demanding environment.

How to apply:

Applicants must submit their CV together with a detailed response to each of the key selection criteria in the position description which is available at

Please submit your application through our website at

Phone enquiries may be made to Key Workers Team Leader Linda Cresp on 9304 0143.

Applications close: 20 July 2018

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks.  Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.  As the role includes activities delivered in the community, the incumbent for this position will require a full and valid Victorian Drivers Licence. 

Job contact

Name: Linda Carlson

Phone: 9304 0143