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First Response Mobile Outreach Worker

About Hope Street

Hope Street Youth and Family Services Ltd ("Hope Street") based in the northern and western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria.

As a leading player, with over 30 years experience in delivering responsive services to young people in local communities, Hope Street provides both strategically targeted and holistic programs for young people including young families. These programs incorporate the following:

  • Short term supported emergency accommodation
  • Outreach support for 16-24 year olds
  • Youth reconciliation involving counselling and support for young people and families
  • Advocacy, resource and referral services
  • Independent family accommodation

The Program

Hope Street have recently partnered with The Ian Potter Foundation to deliver the first Mobile response Youth Support Service for the City of Melton. The service will operate 7 days per week from 10am until 11pm every day. The service will be delivered via an assertive outreach model.

First Response (Mobile Response) aims to work with young people aged 16 to 24 years who are experiencing or are at risk of immediate homelessness in the Melton LGA to:

  • Reduce the number of young people experiencing or at risk of immediate homelessness;
  • Provide short accommodation, material assistance and interim case management response, and
  • To engage the support of the community stakeholders and other support and referral services to young people

The Position

Hope Street is looking for a suitably qualified team members with experience in outreach programs, to join our expanding team as we launch this new and exciting program in Melton. Team members will be expected to work within the rotating roster which rotates on a six (6) week basis.  Team members will be expected to work a combination of shifts, either from 10am-5pm or 4.30pm-12am and will always be rostered in teams of two.

The key responsibility areas of the First Response Mobile Outreach Worker include, but are not limited to:

Service Delivery

  • To find, identify and engage with young people who are sleeping rough in the Melton LGA and surrounding areas through assertive outreach.
  • To respond to referrals and engage with young people who are at risk of homelessness in the Melton LGA and surrounding areas.
  • To participate in phone duty for emergency hotline.
  • To respond assertively and to work closely with secondary contacts ie. Police, local council, Emergency Departments surrounding referrals.
  • To utilise assessment tools including initial assessment and planning and The Vulnerability Index – Service Prioritization Decision Assistance Tool (VI-SPDAT) to identify client and resource requirements.
  • To access emergency accommodation and material aid if required.
  • To offer appropriate and timely support, including referral to the wider community services networks in Melton
  • To provide intensive interim support to clients to assist them to access appropriate homelessness services as well as diversion from the homelessness service system.

General responsibilities

  • Comply with policies and procedures with regards to health and safety, administration, and professional development.

Key Selection Criteria:

1. Demonstrated ability to work with clients in an assertive outreach capacity
2. Demonstrated understanding of the youth homelessness service system and allied services.
3. Demonstrated highly developed written and communication skills including case management.
4. Experience in administering and appraising assessments and other tools
5. Demonstrated ability to work within and across the community sector to deliver high level client services
6. Demonstrates reflective and evidence based practice and maintains professional boundaries
7. Ability to present accurate written information using forms, log books and templates appropriate to the task including data collection and reporting.

Mandatory Qualifications:

1. Relevant qualifications Youth Work, Social Work, Psychology or other health/welfare related qualifications.
2. Competency Microsoft programs, SHIP or other Case Management software with a capacity to maintain appropriate records and files.

Highly Desirable:

1. Experience in the education or housing sectors.

All applicants must address each key selection criterion in writing and provide the names and contact numbers of three recent professional referees

The successful applicant will need to provide or consent to undergoing the following checks and licences:

  • Current Victorian Driver’s Licence
  • Current National Police check
  • Current Working With Children Check
  • Current First Aid Certificate (desirable)

Hope Street encourages applications from suitably qualified people from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

Hope Street Youth and Family Services is a smoke free environment.

Enquiries by email to: Normal Vella, Program Manager North West, [email protected]

Please submit applications to: [email protected], using the subject line: First Response Mobile Outreach Worker application via EthicalJobs.