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Support Co-ordinator | Sydney

ROLE PURPOSE The coordination of supports is a National Disability Insurance Scheme (NDIS) support category aimed at building participants’ capacity to exercise choice and control. Coordination of supports will be included in a participant’s plan, when the planner and the participant assess that this is a reasonable and necessary support to live an ordinary life, based on the needs and goals of the NDIS participant. Coordination of supports is aimed at helping a participant gain skills in selecting different supports to achieve their preferred outcomes and to become independent in organising these. Quality plan implementation support represents an important upfront investment that will lead to improved and more sustainable outcomes for participants.
 
DUTIES AND RESPONSIBILITIES

• Promote inclusion and participation

• Use strengths-based, trauma informed, culturally appropriate, systemic, person centred, and family centred frameworks for practice

• Meet with the participant and  key people in their lives as appropriate to discuss their NDIS plan

• Gather further information about the participant, their goals, and their supports

• Explore the participants’ priorities including whether there are any current crises or significant stresses

• Discuss and explore models for how to connect to and coordinate informal mainstream and funded supports

• Discuss and explore models for goal setting, planning, monitoring, review and evaluation

• Assist the participant and the key people in their lives as appropriate to develop a plan setting out how all of the above considerations will be addressed. 

• In partnership with the participant and other key people, establish how plans will be monitored and reviewed and when outcomes are achieved. 

• Provide services and maintain written program documentation as outlined in service policy and standards guidelines

• Establish/ maintain/ build links with local community, mainstream and specialist services that can provide referrals to and receive referrals from the program, and potentially work in partnership with the program

• Undertake community-level work to enhance the supports accessible to families and their inclusion within the broader community

• Record Program data

• Contribute to continuous improvement in service delivery

• Other duties as required
 
Organisational Responsibilities

• Comply with Lifestart policies and procedures and other relevant standards for service provision

• Maintain contemporary understanding of NSW child protection guidelines and requirements

 
and all other relevant legislation and policies that apply to work with children and families

• Participate in all of Lifestart staff meetings, plus branch and special purpose meetings as required

• Act as a mentor and role model for other employees as appropriate

• Contribute to the training and ongoing support of volunteers, as appropriate.

• Participate in Quality Assurance activities as required

• Participate in community agency networks as appropriate to enhance professional practice capacity and to promote Lifestart to other agencies
 
Professional Development Responsibilities

• Develop and extend their professional knowledge in accordance with professional registration/body requirements and with Lifestart Training and Professional Development Policy

• Undertake regular supervision with manager/supervisor in accordance with Lifestart Supervision Policy

• Develop an individual professional development plan in conjunction with the manager/ supervisor

• Participate in relevant professional networks as requested to enhance professional practice capacity

• Attend all Lifestart professional development days and training as relevant and appropriate
 
Work Health and Safety Responsibilities

• Follow and adhere to all of Lifestart’s Work Health and Safety policies and procedures

• Report observed safety hazards to supervisor

 ESSENTIAL CRITERIA
 Qualifications and Experience:

• Qualifications and/or  relevant  experience  in  allied health (psychologist, social worker, occupational therapist or other allied health professional with experience in support co-ordination for people with complex needs)

• Understanding of the legislative reforms within the disability sector

• Understanding of the NDIS

• Demonstrated understanding of the support needs of families with children living with disability and experience in working with children and young people

• Demonstrated skill in establishing empowering and supportive partnerships with participants and their families with complex needs

• A commitment to person/and family centred practice and maximising the opportunities and support of participants with disabilities and their families within their local communities

• Highly developed communication, interpersonal and negotiation skills, and the ability to communicate sensitively and effectively with people from a variety of backgrounds

• Demonstrated ability to work with limited supervision, manage a variety of tasks and display personal drive and integrity • Understanding and experience with staff supervision practice

• Flexibility, team work skills, and creative problem solving

• IT competency, proficient in the use of Microsoft Word, Excel and Outlook and the ability to utilise data management systems.

• Current drivers licence (Class C) and willingness to travel as needed in response to local and business needs

• Willingness to work flexible hours and in a range of locations across the Sydney Districts

 
 
• Alignment and adherence to the Mission, Vision and Values of Lifestart
 KEY INTERACTIONS / RELATIONSHIPS 
 Families, carers, and other informal supports

 Team members and other Lifestart centre staff

 Team Leader Support Coordination

 Senior Management Team

 Program Support and Administration staff

 Head Office staff

 National Disability Insurance Agency staff

 State government departments and councils

 Non-government organisations and private service providers