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FAQs and Instructional Videos

Job Seeker Instructional Videos

Posting an Ad

Logo

Position Description

Payment

Editing your ad

Job Seeker Account

Job Alerts and Job Seeker newsletter

Job Seeker Credits

 

 I still need help

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Posting an Ad

How do I advertise a job?

  • Click the Post Jobs button in the top navigation menu.
  • Choose whether you want to post a Standard, Featured or Premium ad.
  • Fill out the form ensuring that all mandatory fields (marked with an asterisk) are completed.
  • Proceed to billing and enter your payment options.
  • Confirm, the ad will go live immediately.

How much does advertising a job cost?

  • Standard job postings are $70 for employers from the community, not-for-profit or charitable sectors, and $120 for all other advertisers, including local government and government departments, recruitment agencies, and human resource firms.
  • Featured and Premium Featured jobs are an additional cost, all prices are displayed on our Post Jobs page.
  • All prices include GST.

What are the differences between Standard, Featured and Premium Featured ads?

  • Featured and Premium jobs receive additional exposure on the Job Seeker website by appearing at the top of search results.
  • Premium postings are also listed on the Job Seeker homepage for one week and advertised in Infoxchange Australia’s weekly Infocast email newsletter.
  • View advertising rates

How long will my job appear for?

  • You can choose any expiry date up to 30 days into the future from the date of submission. Jobs will automatically be removed at the end of your chosen expiry date.
  • You will still have access to your job details after the expiry date which can be accessed by viewing your order history once logged into your Job Seeker account.

How do I renew my ad?

Please contact us to renew your ad.

How can I feature my job?

Featured and Premium Featured postings can be booked via the website by choosing it as the job post type when submitting your ad. 

How many jobs can I list in each advertisement?

There is a limit of one job title per ad, although multiple positions of the same job are permitted. Different positions will need to be posted separately.

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Logo

Can I display my company logo when posting an advertisement?

Yes, logo inclusion increases your organisation's visibility on Job Seeker, making your ad stand out from others and allows people to better identify your organisation.

Where is the logo displayed?

The logo is displayed in the category listings and single job ad pages.

Why is my logo not displaying properly?

The maximum file size is 2 MB and files must be in PNG, GIF, JPG, or JPEG formats. Files that don’t meet these specifications will not display correctly. On most computers you can find out the exact specifications of your image file by right-clicking your file and selecting 'Properties' or 'Get Info'.

How do I add my company logo to my profile? 

  1. Log in to Job Seeker.
  2. Click “My Account” in the top navigation bar.
  3. Click “Edit” tab.
  4. Add your logo in the designated field.
  5. Click “Save”

You will now be able to select the “Use existing logo from profile” when posting an ad.

How do I add a logo to an existing job post?

  1. Log in to Job Seeker.
  2. Click "Posted Jobs" in the top navigation bar.
  3. Click "Edit job" in the right hand column of the table, you can also click the "Edit" tab at the top of any single job page.
  4. Add your logo in the designated field.

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Position Description

Can I add a position description to my ad?

Yes, you can add up to 3 attached documents to your advertisement. We recommend that you convert your documents to .doc or .pdf format.

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Payment

How do I pay for my job ad?

You can pay via Job Seeker Credits, credit card or nominate for us to invoice you so you can pay via BPay, EFT or cheque. You will be asked to choose your payment method upon submitting your ad.

What are Job Seeker Credits?

Job Seeker Credits allow you to pre-purchase advertisements, buy in bulk and receive great discounts. Credits last for 12 months and can be used to purchase any Job Seeker product. Learn more about Job Seeker Credits here.

I have lost the invoice, can I get another one?

You can find copies of your invoices in the order history of your account.

  1. Log in to Job Seeker.

  2. Click "Orders" to view your order history.

  3. Under the "Invoice" heading in the "My order history" table, click "Downlaod invoice/receipt".

 

Editing your ad

How do I edit my ad?

  • Log in to Job Seeker.
  • Click "Posted Jobs" in the top navigation bar on the right hand side of the screen.
  • Click "Edit job" in the right hand column of the table.

You can also click the "Edit" tab at the top of any single ad page for your ad once you are logged in.

Can I upgrade my Standard Job to a Featured or Premium Featured Job?

Sorry, but you can’t upgrade a standard ad posting to a Premium Featured or Featured ad once you have submitted it. Contact us and we can do it for you.

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Job Seeker Accounts

Why do I need to register an account?

You are required to register a Job Seeker account in order to post a job. You do not need to register an account to subscribe to Job Seeker alerts.

How do I create a Job Seeker account?

Job Seeker accounts can be created by clicking Advertiser log in from the home page. You will be required to create a username and password and provide your name, organisation, contact details and registered ABN.

I have lost my password, how can I retrieve or reset it?

You can reset your password here by entering the email address for the account.

I can’t remember my username, password or the email address linked to my account, how can I log in?

You will need to contact us and provide us with details of previous ads that you have posted so we can assist you.

Should my organisation have one or multiple accounts?

This really depends on your organisation.

We suggest that you have a centralised account if:

  • You would like all of your organisation’s order history viewable and manageable under the one account, or
  • You want to share Job Seeker Credits between multiple staff members.

For a centralised account choose a general email, username and password that can be shared amongst staff members. You are also given the option when submitting a job ad to include a second administrative email, notifications specific to that listing will be sent to both this email address as well as to the account address.

Can I check how many times my job has been viewed or my position description downloaded?

Yes, you can. Simply log in and click the "Posted Jobs" link in the top navigation bar. This will display a table with the number of page views your listings have received as well as the number of times your attachments have been downloaded.

Can I suspend my account?

Yes, please contact us if you would like to suspend your account.

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Job Alerts

What are Job Alerts?

Job Alerts is a weekly email newsletter with a list of new jobs on the Job Seeker website. You can also subscribe via our Twitter and Facebook accounts.

How do I subscribe to the Job Seeker newsletter?

You can subscribe to Job Alerts here.

How can I unsubscribe from, Job Alerts?

You can unsubscribe from Job Alerts by clicking the unsubscribe button at the bottom of your next Job Alert email.

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Job Seeker Credits

What are Job Seeker Credits?

You can save on bulk purchases of advertisements by taking advantage of Job Seeker Credits. You can pre-purchase Credits for your organisation to pay for advertisements without the hassle of needing a credit card every time you want to post a job, just log in, select Job Seeker Credits as your payment method and away you go. Job Seeker Credits will save you time as well as money.

How do I purchase Job Seeker Credits?

  1. Log in to your registered Job Seeker account. If this is your first time create an account by signing up.
  2. Click Post Jobs.
  3. Scroll down to the "Job Seeker Credits" section and select the number of Credits you would like to purchase.
  4. Fill out your billing details (Credits can only be purchased via credit card).
  5. Click "Review order" and submit.

How do I use Job Seeker Credits?

You must top up your account with Credits before posting an ad. Once you are logged in and have sufficient Credits in your account, post your job as normal, click "Proceed to Billing" then select Job Seeker Credits as your payment method.

If you have multiple users on one account please view our suggestions.

Note that Job Seeker Credits cannot be used to partially pay for a product. If you do not have enough Job Seeker Credits, please top up in a separate transaction first as Job Seeker Credits purchased in the same order as a job post cannot be used to pay for that post.

How much are Credits worth?

1 Job Seeker Credit = $2.50 worth of Job Seeker products and services.

What if I do not use all my Credits in one transaction?

Job Seeker Credits are meant to be used for future transactions. The Credits are allocated to your account and can be used to pay for any Job Seeker product for up to 12 months. If you do not have enough Credits in your account to purchase the product you desire please top up your Credits before posting your job.

What can I buy with Job Seeker Credits?

Credits can be used to purchase the following Job Seeker products:

  • Standard, Feature and Premium job ads
  • Advertising spaces

Please note that Job Seeker Credits can’t be used to purchase more Job Seeker Credits.

How long do Job Seeker Credits last?

Job Seeker Credits expire 12 months from the date you purchase them.

What methods can I use to pay for Job Seeker Credits?

Job Seeker Credits can be paid for online using a credit card.

Can I partially pay for an ad with Job Seeker Credits?

Sorry, you cannot partially pay for a purchase with Job Seeker Credits. The entire order must be paid with only one payment method. 

Can I transfer Credits?

Yes, Credits can be transferred to another account upon request. Please contact us if you need this to happen, we will need to verify the exchange with both users beforehand.

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I still need help

If you have browsed the FAQ and still can’t find the answers you need, do not hesitate to contact the Job Seeker team on 03 9418 7477, 9.00am to 5.00pm Mondays to Fridays, or email [email protected] and we will get back to you within one business day.