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FAQs and Instructional Videos

JobSeeker Instructional Videos

General

Posting an Ad

Logo

Position Description

Payment

Editing your ad

JobSeeker Account

Job Alerts and JobSeeker newsletter

JobSeeker Credits

JobSeeker  Member-Org Community membership

VolunteerSeeker

I still need help...

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General...

Why are you increasing your prices?

The money raised through job advertising not only helps to keep the JobSeeker website running smoothly and efficiently, but also goes back into funding valuable community digital inclusion projects run by Infoxchange Australia.

We are increasing our prices to ensure that we can continue to deliver high level customer service and achieve our vision of 'technology for social justice' for the ultimate benefit of our community.

For detailed information on the new pricing structure and Credit Packages, please see our rate card

I am a returning JobSeeker user but things look very different around here, what happened?

We’ve redeveloped the JobSeeker site and, yes, there are quite a few changes. You can now manage all your postings via the one account, view real time statistics, purchase Featured and Premium ads via the website, receive discounts on bulk purchases and more. View a full list of what’s new.

I posted an ad on the old website, will it be transferred to the new website?

Yes, all ads have been transferred to the new site. If you need to edit your ad, please use your administration email address and request a new password.

Posting an Ad...

How do I advertise a job?

  • Click the 'Want to post a job?’ button in the top navigation menu.
  • Choose whether you want to post a Standard, Featured or Premium ad.
  • Fill out the form ensuring that all mandatory fields (marked with an asterisk) are completed.
  • Proceed to billing and enter your payment options.
  • Confirm, the ad will go live immediately.

How much does advertising a job cost?

  • Standard job postings are $60 for employers from the community, not-for-profit or charitable sectors, or $100 for all other advertisers, including local government and government departments, recruitment agencies, and human resource firms.
  • Featured jobs cost an additional $25 and Premium Featured jobs cost an additional $75 on the Standard pricing.
  • All prices include GST.

What are the differences between Standard, Featured and Premium Featured ads?

  • Featured and Premium Featured jobs receive additional exposure on the Jobseeker website by appearing at the top of search results.
  • Premium Featured postings are also listed on the JobSeeker homepage for one week and advertised in Infoxchange Australia’s weekly Infocast email newsletter.
  • View advertising rates

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How long will my job appear for?

  • You can choose any expiry date up to 30 days into the future from the date of submission. Jobs will automatically be removed at the end of your chosen expiry date.
  • You will still have access to your job details after the expiry date which can be accessed by viewing your order history once logged into  your JobSeeker account.

How do I renew my ad?

Please contact us to renew your ad.

How can I feature my job?

Featured and Premium Featured postings can be booked via the website by choosing it as the job post type when submitting your ad. Previously you would have needed to phone the JobSeeker team to get them to schedule in the featured posting, this is now no longer the case.

How many jobs can I list in each advertisement?

There is a limit of one job title per ad, although multiple positions of the same job are permitted. Different positions will need to be posted separately.

Logo...

Can I display my company logo when posting an advertisement?

Yes, logo inclusion increases your organisation's visibility on JobSeeker, making your ad stand out from others and allows people to better identify your organisation.

Where is the logo displayed?

The logo is displayed in the category listings and single job ad pages.

Why is my logo not displaying properly?

The maximum file size is 2 MB and files must be in PNG, GIF, JPG, or JPEG formats. Files that don’t meet these specifications will not display correctly. On most computers you can find out the exact specifications of your image file by right-clicking your file and selecting 'Properties' or 'Get Info'.

How do I add a logo to an existing job post?

  1. Log in to JobSeeker.
  2. Click ‘posted jobs’ in the top navigation bar on the right hand side of the screen.
  3. Click ‘edit job’ in the right hand column of the table, you can also click the ‘Edit’ tab at the top of any single job page.
  4. Add  logo in the designated field.

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Position Description...

Can I add a position description to my ad?

Yes, you can add up to 3 attached documents to your advertisement. We recommend that you convert your documents to Word 97-2003 format because not all JobSeekers have the latest version of word.

Payment...

How do I pay for my job ad?

You can pay via credit card, JobSeeker Credits or nominate for us to invoice you so you can pay via BPay, EFT or cheque. You will be asked to choose your payment method upon submitting your ad.

What are JobSeeker Credits?

JobSeeker Credits allow you to pre-purchase advertisements, buy in bulk and save. Credits last for 12 months and can be used to purchase any JobSeeker product. View more about JobSeeker Credits here.

I have lost the invoice, can I get another one?

You can find copies of your  invoices in the order history of your account.

  1. Log in to JobSeeker.

  2. Click to view your order history.

  3. To the right of the grey table select ‘download  invoice/ receipt’.

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Editing your ad...

How do I edit my ad?

 

  • Log in to JobSeeker.
  • Click ‘posted jobs’ in the top navigation bar on the right hand side of the screen.
  • Click ‘edit job’ in the right hand column of the table.

You can also click the ‘Edit’ tab at the top of any single ad page for your ad once you are logged in.

Can I upgrade my Standard Job to a Featured or Premium Featured Job?

Sorry, but you can’t upgrade a standard ad posting to a Premium Featured or Featured ad once you have submitted it. Contact us and we can do it for you.

JobSeeker Accounts...

Why do I need to register an account?

You are required to register a JobSeeker account in order to post a job. You do not need to register an account to subscribe to JobSeeker alerts.

How do I create a JobSeeker account?

 

JobSeeker accounts can either be created as part of the process of submitting an ad or separately prior to posting. We recommend you setup your account first, then make your first post.

What is my username and password?

If you set up your account before posting then you should have chosen a username and password for your account. If you posted an advertisement without first setting up an account then the username and password would have been emailed to you upon submitting the advertisement.

I have lost my password, how can I retrieve or reset it?

You can reset your password here by entering the email address for the account.

I can’t remember my username, password or the email address linked to my account, how can I log in?

You will need to contact us and provide us with details of previous ads that you have posted so we can assist you.

Should my organisation have one or multiple accounts?

This really depends on your organisation.

 We suggest that you have a centralised account if:

  • you would like all of your organisation’s order history viewable and manageable under the one account, or
  • you want to share JobSeeker Credits between multiple staff members.

For a centralised account choose a general e-mail, username and password that can be shared amongst staff members. You are also given the option when submitting a job ad to include a second administrative e-mail, notifications specific to that listing will be sent to both this email address as well as to the account address.

Can I check how many times my job has been viewed or my position description downloaded?

Yes, you can. Simply log in and click the ‘Posted Jobs’ link in the top navigation bar. This will display a table with the number of page views your listings have received as well as the number of times your attachments have been downloaded.

Can I suspend an account?

Yes, please contact us if you would like to suspend your account.

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Job Alerts...

What are Job Alerts?

Job Alerts is a weekly email newsletter with a list of new jobs on the JobSeeker website. You can also subscribe via our Twitter and Facebook accounts.

How do I subscribe to the JobSeeker newsletter?

You can subscribe to Job Alerts here.

How can I unsubscribe from, Job Alerts?

  1. Log in to JobSeeker
  2. Select the edit tab on your account page after logging in
  3. Click ‘my newsletters’
  4. Uncheck boxes
  5. Click ‘save’

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JobSeeker Credits...

What are JobSeeker Credits?

You can save on bulk purchases of advertisements by taking advantage of JobSeeker Credits. You can pre-purchase Credits for your organisation to pay for advertisements without the hassle of needing a credit card every time you want to post a job, just log in, select JobSeeker Credits as your payment method and away you go. JobSeeker Credits will save you time as well as money.

How do I purchase JobSeeker Credits?

  1. Log in to your registered JobSeeker account. If this is your first time create an account by signing up
  2. Click ‘Want to post a job’.
  3. Scroll down to the ‘JobSeeker Credits’ section and select the number of Credits you would like to purchase.
  4. Fill out your billing details (Credits can only be purchased via credit card).
  5. Click ‘Review order’ and submit.

How do I use JobSeeker Credits?

You must top up your account with Credits before posting an ad. Once you are logged in and have sufficient Credits in your account, post your job as normal, click ‘Proceed to Billing’ then select JobSeeker Credits as your payment method.

 If you have multiple users on one account please view our suggestions.

Note that JobSeeker Credits cannot be used to partially pay for a product. If you do not have enough JobSeeker Credits, please top up in a separate transaction first as JobSeeker Credits purchased in the same order as a job post cannot be used to pay for that post.

How much are Credits worth?

1 JobSeeker Credit = $2.50 worth of JobSeeker products and services.

What if I do not use all my Credits in one transaction?

JobSeeker Credits are meant to be used for future transactions. The Credits are allocated to your account and can be used to pay for any JobSeeker product for up to 12 months. If you do not have enough Credits in your account to purchase the product you desire please top up your Credits before posting your job.

What can I buy with JobSeeker Credits?

Credits can be used to purchase the following JobSeeker products:

  •  Standard, Feature and Premium Featured job ads
  • Advertising spaces

Please note that JobSeeker Credits can’t be used to purchase more JobSeeker Credits.

How long do JobSeeker Credits last?

JobSeeker Credits expire 12 months from the date you purchase them.

What methods can I use to pay for JobSeeker Credits?

JobSeeker Credits can be paid for online using a credit card.

Can I partially pay for an ad with JobSeeker Credits?

Sorry, you cannot partially pay for a purchase with JobSeeker Credits. The entire order must be paid with only one payment method. 

Can I transfer Credits?

Yes, Credits can be transferred to another account upon request. Please contact us if you need this to happen, we will need to verify the exchange with both users beforehand.

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JobSeeker Member-Org Community membership...

How do I know if I am eligible for a Member-Org discount?

If you are a Jobs Australia or Jobs Australia CSIR member you are entiltled to a peak body member discount when purchasing JobSeeker Credits. 

To find out more please see our JobSeeker Member-Org Page.

How do I get the Member-Org discount?

Please contact us as we need to validate your account.

VolunteerSeeker...

Where has VolunteerSeeker gone?

VolunteerSeeker is going to have a makeover too! Our web team are busy working away on the new VolunteerSeeker. Click here to access the current site http://www.volunteer.infoxchange.net.au.

I still need help…

If you have browsed the FAQ and still can’t find the answers you need do not hesitate to contact the JobSeeker team on 03 9418 7477, 9.00am to 5.00pm Mondays to Fridays, or email info@jobseeker.org.au and we will get back to you within one business day.

 

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